Support           info@sharks.com.sa           +966 532874347

SAP AMS Support Services

Sharks recognizes two major support service models for SAP applications dedicated support and shared support model. Various factors need to be taken into consideration while choosing the right model – customer readiness, Processes criticality, stability and ROI.

 

Unlock Hidden Value with Sharks Application Management Services

As the demand for SAP applications increases, so does the complexity of business operations. To meet both operational and strategic objectives, solutions must encompass exceptional technical expertise, reliable support, continuous knowledge management, and demonstrable cost efficiencies.

Sharks positions itself as a leader and partner in delivering Application Management Services tailored for your organization. Our services are designed to help organizations optimize costs, integrate IT infrastructures, and adapt business processes, thereby unlocking hidden value. With our innovative hybrid delivery model, we offer a flexible support system that transforms fixed costs into variable costs, aligning with your actual needs and enabling dynamic transformation.

We Help You

Align your Applications with Strategic Business Goals

Reduce Downtimes and Enable Stability

With always consistent and timely support, you can establish a more reliable and stable SAP landscape, minimizing downtime, recovery time, and costs for restoring your SAP system.

Enable Business Continuity and Permanent Availability

Our SAP AMS practice allows preventing incidents, mitigating risks, and managing complexity to enable business continuity and the permanent availability of IT-supported business processes.

 

Enhance Performance and Productivity

In addition to support and maintenance services, Infopulse provides all kinds of development services, as well as integrations, customizations, and other enhancements to achieve higher productivity and performance of your SAP solutions.

Increase End-user Satisfaction

By adopting SAP AMS, you can continuously optimize your business processes, promote smooth end-to-end operations, and better usability to improve end-user experience and satisfaction.

 

Focus on Core Competencies and Innovation

Upon delegating your SAP application management to a trusted AMS provider, you enable your internal IT to focus on their core competencies and ways to leverage innovation. Thus, you can free up the time and effort of your experts, allowing them to focus on more strategic tasks.

SAP Systems 24/7 Maintenance

Our extensive team of SAP experts is available 24/7 to assist you with maintenance issues, all backed by guaranteed SLAs. We provide support in

 

 

Technical Support

Our technical services empower your organization to leverage smart and efficient strategies for extending and optimizing your ERP, maximizing the value derived from your application portfolio.

We offer:

  • Development and enhancement of add-on functionalities
  • Application integration services
  • Development using standard technologies such as ABAP, HANA, UI5, FIORI, WebDynpro, FPM, Workflow, Adobe Forms, IDOC/EDI, PI/PO, SCI, BI/BW
  • Development with non-SAP technologies like Angular, Node, and PostgreSQL to extend your core ERP capabilities
  • Support for SAP upgrades and migration to S/4HANA
  • Data migration services

With our expertise, you can ensure your ERP systems remain agile, efficient, and aligned with your business goals.

Functional Support

We harness our extensive SAP expertise from industry and functional competency teams to offer you comprehensive post-implementation business support, activating functionalities and processes in new business areas. Our approach also focuses on optimizing the use of implemented functionalities through process redesign and user training.

Our services include:

  • Configuration of SAP modules and sub-modules
  • Business unit rollouts across various geographical locations
  • Management of changes to business processes with cross-module impacts
  • Support for month-end and year-end activities
  • User training programs
  • Functional assistance for SAP upgrades and migration to S/4HANA

With our support, you can maximize your SAP investment and drive continuous improvement in your business operations.

SAP Basis Administration Services

We provide highly experienced consultants who excel in problem-solving to maximize the effectiveness of your SAP landscape. Our Basis support services include:

– SAP monitoring and performance optimization
– Storage space monitoring and expansion
– Application of support packages
– User and security management
– Transport management
– OS and database migration support for ECC
– Assistance with SAP upgrades and migration to S/4HANA

With our expertise, you can ensure optimal performance and reliability across your SAP environment.

Global Delivery Models

Onsite Model

Onshore Resources

  • Physical presence at the client’s premise
  • Most suitable for complex projects
  • Recommended for projects that require extensive business analysis and elaborate discussions
  • Client has direct control on the project execution at the resource level
  • Easy and better communication
Offsite Model

Offshore Resource

  • Sharks location within the Saudi Arabia
  • Flexibility to quickly ramp up / ramp down resources
  • Physical proximity helps to understand customer requirements better
  • Onsite availability as and when needed
  • Better coordination between the client team and Sharks
  • Reduced infrastructure cost
Offshore Model

Offshore Resources

  • Sharks location outside the Saudi Arabia
  • Advantage of cost arbitrage due to lower overheads in offshore location
  • Flexibility to quickly ramp up / ramp down resources
  • Access to multiple technologies, skill sets and varying  experience levels
  • Service delivery
    across all time-zones
Hybrid Model

Hybrid Model Resource

  • A client specific combination of onsite, offsite  and offshore delivery models
  • Flexibility to design the
    most robust IT outsourcing model to fit client needs
  • Advantage of cost and skill requirement optimization  while leveraging the benefits of all delivery models
  • Easy and better communication
    between  offshore  and
    onsite teams
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